▸ Workforce
A small workforce, each with a role, a live status, a record of what it has done, and a defined scope of what it's allowed to do on its own. The Head of Operations orchestrates all of them; you only talk to the Head of Operations.
The three agents that do the heaviest lifting on a CPG operation: the co-packers, the freight lanes, and the suppliers. Most of what they do — chases, drafts, COA refreshes, lane checks — runs on its own. POs, carrier switches, and new vendors come to you.
Co-packer agent — production & POs
2 co-packers tracked · 14 open POs · 9 active production schedules · reorder points live on 9 SKUs
Recent work
Scope
Runs the co-packer relationship: chases POs by email and phone, tracks every production run to its scheduled date, drafts the next run schedule, and proposes a recovery plan when something slips. Sends the chase emails on its own; POs send only after you approve.
Freight agent — lanes, carriers & tracking
3 carriers · 11 inbound shipments tracked · 4 active lanes · lane-margin monitored weekly
Recent work
Scope
Watches every freight lane against its baseline cost (% of landed revenue), tracks inbound and outbound shipments, drafts re-quotes when a lane drifts, and pings carriers when a shipment is late. Sends carrier chasers on its own; carrier switches need your go.
Supplier agent — ingredients, packaging, COAs
6 suppliers tracked · 18 ingredient & packaging lines · COA expiries watched daily
Recent work
Scope
Runs the upstream supplier relationships: tracks every ingredient and packaging supplier, watches COA and spec-sheet expiries, refreshes price lists quarterly, and drafts the supplier comms. Sends routine asks on its own; new vendor onboarding needs your go.
The supporting crew. They keep the books clean, the bills honest, the channels read, and the customer inbox warm — so the founders can stay on the supply side and the growth side, not on admin.
Freight & vendor billing audit
3 carriers audited · $4,310 in billing errors recovered YTD
Recent work
Scope
Audits every freight and co-packer invoice against its quoted rate and bill of lading, opens disputes on overcharges, and closes the loop with Pier. Files disputes on its own; settlements need your sign-off.
Bookkeeping & reconciliation
April closed clean · 1,209 transactions categorized this month · 0 unmatched
Recent work
Scope
Pulls Shopify, Amazon and bank feeds into QuickBooks, categorizes transactions, reconciles payouts and closes the month. Flags anomalies for review — never moves money.
Channel & sales analyst
4 channels tracked · velocity refreshed hourly · 1 line review in motion
Recent work
Scope
Tracks sell-through across Shopify, Amazon and retail distributors, watches velocity and stock health per channel, and assembles buyer decks. Read-only on the channels — proposes, never commits.
Customer reviews & support
1,940 reviews monitored · avg 4.6★ · 11 support emails open · 6 escalated
Recent work
Scope
Monitors reviews across Shopify, Amazon and retailer pages, drafts replies, triages the support inbox and clusters complaints into patterns. Drafts replies and refunds — you approve sends.
Orchestration — the one you talk to
Watches the whole company — most of all the supply side — decides what needs doing, dispatches Sage, Pier, Forge, Marigold, Ledger, Pace and Echo, and surfaces only what needs a human. Writes the daily brief, flags what needs you, and proposes what to automate next — so the founders manage one relationship, not a roster of agents.
See its current brief on the Head of Operations tab.