▸ Customers & Reviews
Echo monitors reviews across every storefront, triages the support inbox, and clusters complaints into patterns — so a co-packer defect surfaces as one decision, not forty scattered tickets.
Loose lids — lot GM-0419
Escalated to you · likely co-packer torque issue · replacement coupons drafted
Subscription frequency change requests
Echo handled all 5 — self-serve link sent
Where-is-my-order (Amazon)
Echo handled — carrier tracking shared, 1 reship arranged
The Maple-Miso is unreal. I sip it from a mug at my desk. Subscribed for monthly delivery and have zero regrets.
Replied by Echo — thanked her and shared the cold-weather recipe card.
Two of the four 32oz Classic Beef jars had loose lids and leaked everywhere. Product itself is good but what a mess to unpack.
Flagged by Echo — part of lot GM-0419 lid-defect cluster. Reply + replacement coupon drafted, awaiting approval.
I cook a lot and this is the only shelf-stable stock I'll buy now. Classic Chicken makes risotto taste restaurant-level.
Replied by Echo — invited him to the recipe newsletter.
Love the sipping broth packs but I'd buy a Maple-Miso-only box in a heartbeat. Hint hint.
Replied by Echo — logged as a product request, routed to the founders.
Echo flagged for you
Four 2-star reviews this week all describe loose lids on 32oz Classic Beef, and all four trace to lot GM-0419 — a likely torque issue at Green Mountain Co-Pack. Echo has drafted apology replies and a replacement-coupon offer, and looped Sage in on the co-packer side. Approve the sends from your Head of Operations brief.